Meet Mandy
Former Hotel and Hospitality Marketing Agency Owner.
Services
Marketing. Branding. Operations. Strategy & More.
Hospitality Coach
Get a Coach to Help You Achieve Your Goals + Dreams.
Industry News
Read lifestyle hotel insight in top hospitality publications.
Services & Solutions
Rebranding
A refresh can upgrade everything from the logo to visibility, credibility, guest experience, exposure, revenue, and operations. Hospitality Concierge and Mandy Murry will guide you through the process of a small refresh to a complete makeover. Do you need a digital transformation- website, digital presence, communication strategy, PR strategy, you have come to the right place.
Improved Operational Management
Transform your day-to-day activities. Work with Hospitality Concierge to streamline and integrate the best tech for you, optimize efficiency, and enhance guest satisfaction. Your property is unique and requires attention to detail, including housekeeping, restaurant, revenue management, tech stack, employee happiness, and working environment. Get the solutions that work for you and your property.
Enhanced Social and Digital Presence
Digital marketing is about standing out above the crowd. We help find opportunities online to increase engagement, get (and keep) your customers (and soon-to-be customers) talking, and keep your property. Hospitality Concierge helps keep you relevant in social media and digital platforms, keeping your brand visible and noteworthy. Understanding SEO, Websites, the Booking Process, and Digital Experience is critical to your success. In a digital world (and material world), let’s maximize your presence and move beyond the analytics to actual results.
Upgrade Guest Experience
Hospitality is hospitality, and the guest experience is everything. How can you create a unique experience that keeps your guests returning and spreading the word to others. As an independent property- whether you are a boutique hotel, lodge, inn, retreat center, bed and breakfast, cabin stay, or resort, continually improving the guest experience will keep you on top. The guest experience begins during a hotel search and website visit and continues through their stay and after check-out.
Upgraded Distribution
You need to sell hotel rooms. We help you maximize distribution where it works for your unique property. This can include Meta Search, Google, OTAs, and some secrets only our clients get access too.
Retail Consulting
Looking to increase your revenue with retail products and onsite services? With a proven track record of tripling retail revenue in small spaces, you have found your partner to help you take your retail operations to the next level. Hospitality Concierge can help you source retail, decor, and furnishings at your independent hotel that do not fit the bill of “boring” and “cookie-cutter”.
PR
Publicity for your business should come naturally. Get your property noticed with techniques that create deep local roots while sprouting national attention.
Strategic Planning
Your success is in the planning and execution details.
All the secret sauce is reserved for the unique properties Mandy works with. Will you be next?
Your goals + Your dreams + Your growth.
Your results start here.
Meet Mandy Murry
Industry Articles
by Mandy Murry
How new STR ordinances are threatening bed and breakfasts.
Raise your hand if you look at the last few reviews of a hotel before you book a stay.
Are you ready to invest in your hospitality business and future?
If you want to maximize revenue, enhance guest experience, implement systems and strategies, streamline processes, and have the edge on marketing, you are in the right place. Today offers good news…
The Murry Method offers various ways for you to work with Mandy to help your hospitality business thrive and surpass your current and future goals.
Mandy’s unique approach allows one-on-one expert advice. In 12 months, Hospitality Concierge took a 23-room boutique hotel and increased revenue by seven figures. Even increasing a 10 square foot retail space to $100k in annual revenue.
Elevate Your Next Event with Mandy
Bring the Hospitality Industry’s Best and Brightest to Your Next Event.
Client Testimonials
Mandy, Thank you, thank you!!! I have tried to get our new website put together for over a year, only to make little progress due to running the business. Within one month of working with you, we launched our beautiful new site. We could not have done it without you! Your organization, insights, and proactivity is exactly what we need to accelerate our marketing initiatives. The results from the PR focus speak for themselves. Most of all, I appreciate having a coach I can discuss strategic direction with. Marcus and I are both thrilled with our partnership, and we look forward to not only working on marketing with you but diving into our operations goals as well. Thanks for being a perfect partner for our business!
Meri
Westbrook Inn, The Stannard
We have had a great experience working with Mandy. Initially we saw her speak at an event. Everything she said was so relevant to all of the growing pains we were feeling as a company, we knew we had to find a way to work with her. Fast forward 3 weeks later, we retained Mandy as a Hospitality Coach. She’s helped us formulate strategies for our hotels, restaurants, and even our PR. Most importantly, she is always there for us when we need her. We’ve been working together for over 12 months now, and our business is seeing the benefits in so many ways. Looking forwrd to the growth opportunities she can help us achieve.
Steve
Milford Hospitality Group
Mandy is an artist. She helps us translate who we are and why we are unique to our customers onto our online presence in a compelling fashion. Branding is interconnected to marketing and reputation, and she excels at creating a smooth integration of all three parts of our day-to-day operations, keeping in touch as it evolves. Her dedication and creativity have transformed our growth, making for happy BODs. =
Donna and Byron
MichBnB.com Executive Directors
